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| Name: otrs | Distribution: SUSE LINUX 10.0 (i586) |
| Version: 2.0.4 | Vendor: SUSE LINUX Products GmbH, Nuernberg, Germany |
| Release: 1.4 | Build date: Tue Jun 5 17:39:23 2007 |
| Group: Productivity/Networking/Email/Utilities | Build host: knorr.suse.de |
| Size: 18492987 | Source RPM: otrs-2.0.4-1.4.src.rpm |
| Packager: http://www.suse.de/feedback | |
| Url: http://otrs.org/ | |
| Summary: Open Ticket Request System | |
OTRS is an Open source Ticket Request System with many features to
manage customer telephone calls and e-mails. It is distributed under
the GNU General Public License (GPL) and tested on Linux, Solaris, AIX,
FreeBSD, and Mac OS 10.x. Do you receive many e-mails and want to
answer them with a team of agents? You are going to love the OTRS!
Feature list:
Web-Interface:
- Agent web-interface for viewing and working on all customer
requests
- Admin web-interface for changing system settings
- Customer web-interface for viewing and sending information to the
agents
- Web-interface with themes support
- Multi-language support (Bulgarian, Dutch, English, Finnish,
French, German, and Spanish)
- Customize the output template's (dtl) release independently
- Web-interface with attachment support
- Easy and logical to use
E-mail-Interface:
- MIME support (attachments)
- PGP support
- SMIME support
- dispatch incoming e-mail via e-mail address or x-header
- autoresponders for customers by incoming e-mail (per queue)
- e-mail notification to the agent by new tickets, follow-ups, or
lock timeouts
Ticket:
- custom queue view and queue view of all requests
- Ticket locking
- Ticket replies (standard responses)
- Ticket autoresponders per queue
- Ticket history, evolution of ticket status, and actions taken on
ticket
- ability to add notes (with different note types) to a ticket
- Ticket zoom feature
- Tickets can be bounced or forwarded to other e-mail addresses
- Ticket can be moved to a different queue (this is helpful if
e-mails are for a specific subject)
- Ticket priority
- Ticket time accounting
- content full text search
System:
- creation and configuration of user accounts and groups
- creation of standard responses
- signature configuration per queue
- salutation configuration per queue
- e-mail notification of administrators
- e-mail notification sent to problem reporter (by create, locked,
deleted, moved, and closed)
- submitting update-info (via e-mail or web interface)
- deadlines for trouble tickets
- ASP (active service providing) support
- TicketHook free setable like 'Call#', 'MyTicket#', 'Request#' or
'Ticket#'
- Ticket number format free setable
- different levels of permissions and access rights
- XML layer to support for different SQL databases (like MySQL,
PostgreSQL, Oracle and DB2)
- user authentication against database or ldap directory
- easy to develop your own add-ons (OTRS API)
- easy to write different front-ends (for example: X Window System,
console)
- a fast and useful application
Authors:
--------
Carsten Gross <carsten at siski.de>
Christian Schoepplein <cs at otrs.com>
Franz Breu <breu.franz at bogen.net>
Fred van Dijk <fvandijk at marklin.nl>
Lars Müller <lmuelle at samba.org>
Nicolas Goralski <ngoralski at oceanet-technology.com>
Richard Kammermayer <rk at otrs.com>
Stefan Rother <sr at otrs.com>
Thomas Raith <tr at otrs.com>
Vladimir Gerdjikov <gerdjikov at gerdjikovs.net>
Martin Edenhofer <me at otrs.com>
GNU General Public License (GPL)
internal MD5: d03e123fc97186bc8e42bba9dc9a4d48
GPG
* Mon May 28 2007 - lmuelle@suse.de
- Fix Cross-Site-Scripting vulnerability in AgentTicketMailbox; [#278624];
CVE-2007-2524.
* Thu Dec 01 2005 - lmuelle@suse.de
- Update to 2.0.4; [#135006]; CVE-2005-3893, CVE-2005-3894, CVE-2005-3895.
* Wed Aug 31 2005 - lmuelle@suse.de
- Add german translation of the README.SUSE.
- Remove /opt/otrs/scripts/apache2-httpd.include.conf and install
/opt/otrs/scripts/apache2-httpd-new.include.conf to
/etc/apache2/conf.d/; bugs.otrs.org [#904].
- Change OTRS_USED_WEBSERVER_RCSCRIPT default value to rcapache2.
- Remove extra %post code for Apache 1 sysconfig settings.
* Tue Aug 23 2005 - lmuelle@suse.de
- Update to 2.0.2.
* Mon Aug 01 2005 - cthiel@suse.de
- update to 2.0.1-01
* Fri Jul 22 2005 - lmuelle@suse.de
- Update to 2.0.0-beta6.
* Wed Dec 08 2004 - lmuelle@suse.de
- Replace all apache occurrences by apache2 and add information to the
README.SUSE to add "perl" to APACHE_MODULES; [#48857].
* Mon Dec 06 2004 - lmuelle@suse.de
- Ensure to allow HTTP access to /otrs by default; [#48906].
- Use Apache 2 by default for OTRS_USED_WEBSERVER_RCSCRIPT; [#48904].
- Ensure %preun returns with 0 even %stop_on_removal otrs not; [#48858].
* Wed Oct 27 2004 - lmuelle@suse.de
- Update to version 1.3.2.
* Sat Sep 25 2004 - lmuelle@suse.de
- Update to version 1.3.1.
* Fri Jul 23 2004 - ro@suse.de
- do not send a mail on installation
* Wed Jul 14 2004 - lmuelle@suse.de
- Update to version 1.2.4.
- Add try-restart to the init script, stop_on_removal to preun and
restart_on_udpate to postun.
* Mon Jun 14 2004 - ro@suse.de
- requires: replace mod_perl with apache2-mod_perl
* Fri Apr 02 2004 - lmuelle@suse.de
- update to version 1.2.3
* Tue Mar 16 2004 - lmuelle@suse.de
- fix to paragraph 6 of the README
* Fri Mar 05 2004 - lmuelle@suse.de
- update to version 1.2.2
- remove userdel from PreReq
* Thu Sep 18 2003 - poeml@suse.de
- set permissions of files that need write access by both "otrs"
user and "apache" user to group "www" [#29824]
- add a README, and send the mail to root only on first
installation [#27211]
* Mon Sep 01 2003 - mmj@suse.de
- Add sysconfig metadata [#28913]
* Sun Jun 22 2003 - lmuelle@suse.de
- finaly remove userdel in %postun
- add sanity checks while adding apache include file to the apache sysconfig
file
- replace requires apache by http_daemon
* Sat Jun 21 2003 - lmuelle@suse.de
- update to version 1.1.1
- add missing directories
- use mktemp im %post; add /bin/mktemp to PreReq
- use getent passwd otrs in %post
- temporarily disable userdel in the %postun
* Tue Mar 18 2003 - lmuelle@suse.de
- change group ownership for most files to root, #25543
- call hostname only if /etc/HOSTNAME exists and is greater than zero, #25495
* Tue Feb 18 2003 - lmuelle@suse.de
- add separate binaries to PreReq
- add missing files and directories to %files section
- add informational message on stdout if installed without YaST
* Tue Feb 18 2003 - lmuelle@suse.de
- add patch to fix permission settings
- remove defattr from files section
* Mon Feb 17 2003 - lmuelle@suse.de
- check if ${RPM_BUILD_ROOT} is not / in %clean section
* Tue Feb 11 2003 - lmuelle@suse.de
- update to version 1.0.1
* Tue Sep 17 2002 - ro@suse.de
- removed bogus self-provides
* Tue Aug 20 2002 - mmj@suse.de
- Correct PreReq
* Tue Aug 06 2002 - kukuk@suse.de
- Fix Requires: perl-Syslog -> perl-Unix-Syslog
* Mon Aug 05 2002 - kukuk@suse.de
- Remove perl-Digest-MD5/perl-MIME-Base64 from Requires, they are
now part of main perl package.
* Fri Jun 14 2002 - ro@suse.de
- always use macros when calling insserv
* Tue Mar 12 2002 - kukuk@suse.de
- Create the new user as system account in the free range 100-499
* Wed Feb 20 2002 - uli@suse.de
- initial package
/etc/apache2 /etc/apache2/conf.d /etc/apache2/conf.d/otrs.conf /etc/init.d/otrs /opt/otrs /opt/otrs/.fetchmailrc /opt/otrs/.fetchmailrc.dist /opt/otrs/.mailfilter /opt/otrs/.mailfilter.dist /opt/otrs/.procmailrc /opt/otrs/.procmailrc.dist /opt/otrs/Kernel /opt/otrs/Kernel/Config /opt/otrs/Kernel/Config.pm /opt/otrs/Kernel/Config.pm.dist /opt/otrs/Kernel/Config/Defaults.pm /opt/otrs/Kernel/Config/Files /opt/otrs/Kernel/Config/Files/FAQ.pm /opt/otrs/Kernel/Config/Files/FAQ.xml /opt/otrs/Kernel/Config/Files/Framework.xml /opt/otrs/Kernel/Config/Files/Ticket.pm /opt/otrs/Kernel/Config/Files/Ticket.xml /opt/otrs/Kernel/Config/Files/TicketPostMaster.pm /opt/otrs/Kernel/Config/GenericAgent.pm /opt/otrs/Kernel/Config/GenericAgent.pm.dist /opt/otrs/Kernel/Config/GenericAgent.pm.examples /opt/otrs/Kernel/Language /opt/otrs/Kernel/Language.pm /opt/otrs/Kernel/Language/bb.pm /opt/otrs/Kernel/Language/bg.pm /opt/otrs/Kernel/Language/cz.pm /opt/otrs/Kernel/Language/de.pm /opt/otrs/Kernel/Language/en.pm /opt/otrs/Kernel/Language/es.pm /opt/otrs/Kernel/Language/fi.pm /opt/otrs/Kernel/Language/fr.pm /opt/otrs/Kernel/Language/hu.pm /opt/otrs/Kernel/Language/it.pm /opt/otrs/Kernel/Language/nb_NO.pm /opt/otrs/Kernel/Language/nl.pm /opt/otrs/Kernel/Language/pl.pm /opt/otrs/Kernel/Language/pt.pm /opt/otrs/Kernel/Language/pt_BR.pm /opt/otrs/Kernel/Language/ru.pm /opt/otrs/Kernel/Language/sv.pm /opt/otrs/Kernel/Language/xx_AgentZoom.pm /opt/otrs/Kernel/Language/xx_Custom.pm /opt/otrs/Kernel/Language/zh_CN.pm /opt/otrs/Kernel/Modules /opt/otrs/Kernel/Modules/Admin.pm /opt/otrs/Kernel/Modules/AdminAttachment.pm /opt/otrs/Kernel/Modules/AdminAutoResponse.pm /opt/otrs/Kernel/Modules/AdminCustomerUser.pm /opt/otrs/Kernel/Modules/AdminCustomerUserGroup.pm /opt/otrs/Kernel/Modules/AdminEmail.pm /opt/otrs/Kernel/Modules/AdminGenericAgent.pm /opt/otrs/Kernel/Modules/AdminGroup.pm /opt/otrs/Kernel/Modules/AdminLog.pm /opt/otrs/Kernel/Modules/AdminNotification.pm /opt/otrs/Kernel/Modules/AdminPGP.pm /opt/otrs/Kernel/Modules/AdminPOP3.pm /opt/otrs/Kernel/Modules/AdminPackageManager.pm /opt/otrs/Kernel/Modules/AdminPostMasterFilter.pm /opt/otrs/Kernel/Modules/AdminQueue.pm /opt/otrs/Kernel/Modules/AdminQueueAutoResponse.pm /opt/otrs/Kernel/Modules/AdminQueueResponses.pm /opt/otrs/Kernel/Modules/AdminResponse.pm /opt/otrs/Kernel/Modules/AdminResponseAttachment.pm /opt/otrs/Kernel/Modules/AdminRole.pm /opt/otrs/Kernel/Modules/AdminRoleGroup.pm /opt/otrs/Kernel/Modules/AdminRoleUser.pm /opt/otrs/Kernel/Modules/AdminSMIME.pm /opt/otrs/Kernel/Modules/AdminSalutation.pm /opt/otrs/Kernel/Modules/AdminSelectBox.pm /opt/otrs/Kernel/Modules/AdminSession.pm /opt/otrs/Kernel/Modules/AdminSignature.pm /opt/otrs/Kernel/Modules/AdminState.pm /opt/otrs/Kernel/Modules/AdminSysConfig.pm /opt/otrs/Kernel/Modules/AdminSystemAddress.pm /opt/otrs/Kernel/Modules/AdminUser.pm /opt/otrs/Kernel/Modules/AdminUserGroup.pm /opt/otrs/Kernel/Modules/AgentBook.pm /opt/otrs/Kernel/Modules/AgentCalendarSmall.pm /opt/otrs/Kernel/Modules/AgentInfo.pm /opt/otrs/Kernel/Modules/AgentLinkObject.pm /opt/otrs/Kernel/Modules/AgentLookup.pm /opt/otrs/Kernel/Modules/AgentPreferences.pm /opt/otrs/Kernel/Modules/AgentSpelling.pm /opt/otrs/Kernel/Modules/AgentTicketAttachment.pm /opt/otrs/Kernel/Modules/AgentTicketBounce.pm /opt/otrs/Kernel/Modules/AgentTicketBulk.pm /opt/otrs/Kernel/Modules/AgentTicketClose.pm /opt/otrs/Kernel/Modules/AgentTicketCompose.pm /opt/otrs/Kernel/Modules/AgentTicketCustomer.pm /opt/otrs/Kernel/Modules/AgentTicketCustomerFollowUp.pm /opt/otrs/Kernel/Modules/AgentTicketEmail.pm /opt/otrs/Kernel/Modules/AgentTicketForward.pm /opt/otrs/Kernel/Modules/AgentTicketFreeText.pm /opt/otrs/Kernel/Modules/AgentTicketHistory.pm /opt/otrs/Kernel/Modules/AgentTicketLock.pm /opt/otrs/Kernel/Modules/AgentTicketMailbox.pm /opt/otrs/Kernel/Modules/AgentTicketMerge.pm /opt/otrs/Kernel/Modules/AgentTicketMove.pm /opt/otrs/Kernel/Modules/AgentTicketNote.pm /opt/otrs/Kernel/Modules/AgentTicketOwner.pm /opt/otrs/Kernel/Modules/AgentTicketPending.pm /opt/otrs/Kernel/Modules/AgentTicketPhone.pm /opt/otrs/Kernel/Modules/AgentTicketPlain.pm /opt/otrs/Kernel/Modules/AgentTicketPrint.pm /opt/otrs/Kernel/Modules/AgentTicketPriority.pm /opt/otrs/Kernel/Modules/AgentTicketQueue.pm /opt/otrs/Kernel/Modules/AgentTicketSearch.pm /opt/otrs/Kernel/Modules/AgentTicketStatusView.pm /opt/otrs/Kernel/Modules/AgentTicketZoom.pm /opt/otrs/Kernel/Modules/AgentZoom.pm /opt/otrs/Kernel/Modules/CustomerAccept.pm /opt/otrs/Kernel/Modules/CustomerCalendarSmall.pm /opt/otrs/Kernel/Modules/CustomerFAQ.pm /opt/otrs/Kernel/Modules/CustomerPreferences.pm /opt/otrs/Kernel/Modules/CustomerTicketAttachment.pm /opt/otrs/Kernel/Modules/CustomerTicketMessage.pm /opt/otrs/Kernel/Modules/CustomerTicketOverView.pm /opt/otrs/Kernel/Modules/CustomerTicketSearch.pm /opt/otrs/Kernel/Modules/CustomerTicketZoom.pm /opt/otrs/Kernel/Modules/CustomerZoom.pm /opt/otrs/Kernel/Modules/FAQ.pm /opt/otrs/Kernel/Modules/FAQCategory.pm /opt/otrs/Kernel/Modules/FAQLanguage.pm /opt/otrs/Kernel/Modules/Installer.pm /opt/otrs/Kernel/Modules/PublicFAQ.pm /opt/otrs/Kernel/Modules/SystemStats.pm /opt/otrs/Kernel/Modules/Test.pm /opt/otrs/Kernel/Output /opt/otrs/Kernel/Output/HTML /opt/otrs/Kernel/Output/HTML/Agent.pm /opt/otrs/Kernel/Output/HTML/ArticleAttachmentDownload.pm /opt/otrs/Kernel/Output/HTML/ArticleAttachmentHTMLViewer.pm /opt/otrs/Kernel/Output/HTML/ArticleCheckPGP.pm /opt/otrs/Kernel/Output/HTML/ArticleCheckSMIME.pm /opt/otrs/Kernel/Output/HTML/ArticleComposeCrypt.pm /opt/otrs/Kernel/Output/HTML/ArticleComposeSign.pm /opt/otrs/Kernel/Output/HTML/Customer.pm /opt/otrs/Kernel/Output/HTML/CustomerNewTicketQueueSelectionGeneric.pm /opt/otrs/Kernel/Output/HTML/Generic.pm /opt/otrs/Kernel/Output/HTML/Lite /opt/otrs/Kernel/Output/HTML/Lite/AgentNavigationBar.dtl /opt/otrs/Kernel/Output/HTML/Lite/AgentTicketQueue.dtl /opt/otrs/Kernel/Output/HTML/Lite/Copyright.dtl /opt/otrs/Kernel/Output/HTML/Lite/Footer.dtl /opt/otrs/Kernel/Output/HTML/Lite/FooterSmall.dtl /opt/otrs/Kernel/Output/HTML/Lite/Header.dtl /opt/otrs/Kernel/Output/HTML/Lite/HeaderSmall.dtl /opt/otrs/Kernel/Output/HTML/Lite/Login.dtl /opt/otrs/Kernel/Output/HTML/Lite/Motd.dtl /opt/otrs/Kernel/Output/HTML/Lite/Notify.dtl /opt/otrs/Kernel/Output/HTML/Lite/Warning.dtl /opt/otrs/Kernel/Output/HTML/Lite/css.dtl /opt/otrs/Kernel/Output/HTML/Lite/customer-css.dtl /opt/otrs/Kernel/Output/HTML/NavBarLockedTickets.pm /opt/otrs/Kernel/Output/HTML/NavBarModuleAdmin.pm /opt/otrs/Kernel/Output/HTML/NavBarTicketBulkAction.pm /opt/otrs/Kernel/Output/HTML/NotificationAgentOnline.pm /opt/otrs/Kernel/Output/HTML/NotificationAgentTicket.pm /opt/otrs/Kernel/Output/HTML/NotificationAgentTicketSeen.pm /opt/otrs/Kernel/Output/HTML/NotificationCharsetCheck.pm /opt/otrs/Kernel/Output/HTML/NotificationCustomerOnline.pm /opt/otrs/Kernel/Output/HTML/NotificationUIDCheck.pm /opt/otrs/Kernel/Output/HTML/OutputFilterActiveElement.pm /opt/otrs/Kernel/Output/HTML/PreferencesCustomQueue.pm /opt/otrs/Kernel/Output/HTML/PreferencesGeneric.pm /opt/otrs/Kernel/Output/HTML/PreferencesLanguage.pm /opt/otrs/Kernel/Output/HTML/PreferencesPGP.pm /opt/otrs/Kernel/Output/HTML/PreferencesPassword.pm /opt/otrs/Kernel/Output/HTML/PreferencesSMIME.pm /opt/otrs/Kernel/Output/HTML/PreferencesTheme.pm /opt/otrs/Kernel/Output/HTML/Standard /opt/otrs/Kernel/Output/HTML/Standard/AAABase.dtl /opt/otrs/Kernel/Output/HTML/Standard/AAAMonth.dtl /opt/otrs/Kernel/Output/HTML/Standard/AAANavBar.dtl /opt/otrs/Kernel/Output/HTML/Standard/AAAPreferences.dtl /opt/otrs/Kernel/Output/HTML/Standard/AAATicket.dtl /opt/otrs/Kernel/Output/HTML/Standard/AAAWeekDay.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminAttachmentForm.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminAutoResponseForm.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminCustomerUserForm.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminCustomerUserGroupChangeForm.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminCustomerUserGroupForm.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminEmail.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminGenericAgent.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminGroupForm.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminLog.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminNavigationBar.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminNotificationForm.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminPGPForm.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminPOP3Form.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminPackageManager.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminPostMasterFilter.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminQueueAutoResponseForm.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminQueueForm.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminQueueResponsesChangeForm.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminQueueResponsesForm.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminResponseAttachmentChangeForm.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminResponseAttachmentForm.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminResponseForm.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminRoleForm.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminRoleGroupChangeForm.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminRoleGroupForm.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminRoleUserChangeForm.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminRoleUserForm.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminSMIMEForm.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminSalutationForm.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminSelectBoxForm.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminSession.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminSignatureForm.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminStateForm.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminSysConfig.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminSysConfigEdit.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminSystemAddressForm.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminUserForm.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminUserGroupChangeForm.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminUserGroupForm.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentBook.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentCalendarSmall.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentCalendarSmallIcon.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentCustomerTableView.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentInfo.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentLinkObject.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentLookup.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentNavigationBar.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentPreferencesForm.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentSpelling.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketBounce.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketBulk.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketClose.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketCompose.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketCustomer.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketCustomerMessage.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketEmail.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketForward.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketFreeText.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketHistory.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketLocked.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketMailbox.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketMerge.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketMove.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketNote.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketOwner.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketPending.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketPhone.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketPhoneNew.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketPlain.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketPrint.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketPriority.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketQueue.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketQueueTicketView.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketQueueTicketViewLite.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketSearch.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketSearchResult.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketSearchResultPrint.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketSearchResultShort.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketStatusView.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketZoom.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketZoomStatus.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentWindowTabStart.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentWindowTabStop.dtl /opt/otrs/Kernel/Output/HTML/Standard/Copyright.dtl /opt/otrs/Kernel/Output/HTML/Standard/CustomerAccept.dtl /opt/otrs/Kernel/Output/HTML/Standard/CustomerCalendarSmallIcon.dtl /opt/otrs/Kernel/Output/HTML/Standard/CustomerError.dtl /opt/otrs/Kernel/Output/HTML/Standard/CustomerFAQ.dtl /opt/otrs/Kernel/Output/HTML/Standard/CustomerFooter.dtl /opt/otrs/Kernel/Output/HTML/Standard/CustomerFooterSmall.dtl /opt/otrs/Kernel/Output/HTML/Standard/CustomerHeader.dtl /opt/otrs/Kernel/Output/HTML/Standard/CustomerHeaderSmall.dtl /opt/otrs/Kernel/Output/HTML/Standard/CustomerLogin.dtl /opt/otrs/Kernel/Output/HTML/Standard/CustomerNavigationBar.dtl /opt/otrs/Kernel/Output/HTML/Standard/CustomerPreferencesForm.dtl /opt/otrs/Kernel/Output/HTML/Standard/CustomerStatusView.dtl /opt/otrs/Kernel/Output/HTML/Standard/CustomerTicketMessage.dtl /opt/otrs/Kernel/Output/HTML/Standard/CustomerTicketMessageNew.dtl /opt/otrs/Kernel/Output/HTML/Standard/CustomerTicketSearch.dtl /opt/otrs/Kernel/Output/HTML/Standard/CustomerTicketSearchResultCSV.dtl /opt/otrs/Kernel/Output/HTML/Standard/CustomerTicketSearchResultPrint.dtl /opt/otrs/Kernel/Output/HTML/Standard/CustomerTicketSearchResultShort.dtl /opt/otrs/Kernel/Output/HTML/Standard/CustomerTicketZoom.dtl /opt/otrs/Kernel/Output/HTML/Standard/CustomerWarning.dtl /opt/otrs/Kernel/Output/HTML/Standard/Error.dtl /opt/otrs/Kernel/Output/HTML/Standard/FAQ.dtl /opt/otrs/Kernel/Output/HTML/Standard/FAQCategoryForm.dtl /opt/otrs/Kernel/Output/HTML/Standard/FAQLanguageForm.dtl /opt/otrs/Kernel/Output/HTML/Standard/Footer.dtl /opt/otrs/Kernel/Output/HTML/Standard/FooterSmall.dtl /opt/otrs/Kernel/Output/HTML/Standard/Header.dtl /opt/otrs/Kernel/Output/HTML/Standard/HeaderSmall.dtl /opt/otrs/Kernel/Output/HTML/Standard/Installer.dtl /opt/otrs/Kernel/Output/HTML/Standard/Login.dtl /opt/otrs/Kernel/Output/HTML/Standard/Motd.dtl /opt/otrs/Kernel/Output/HTML/Standard/NoPermission.dtl /opt/otrs/Kernel/Output/HTML/Standard/Notify.dtl /opt/otrs/Kernel/Output/HTML/Standard/PrintFooter.dtl /opt/otrs/Kernel/Output/HTML/Standard/PrintHeader.dtl /opt/otrs/Kernel/Output/HTML/Standard/Redirect.dtl /opt/otrs/Kernel/Output/HTML/Standard/SystemStats.dtl /opt/otrs/Kernel/Output/HTML/Standard/Test.dtl /opt/otrs/Kernel/Output/HTML/Standard/Warning.dtl /opt/otrs/Kernel/Output/HTML/Standard/css.dtl /opt/otrs/Kernel/Output/HTML/Standard/customer-css.dtl /opt/otrs/Kernel/Output/HTML/TicketMenuGeneric.pm /opt/otrs/Kernel/Output/HTML/TicketMenuLock.pm /opt/otrs/Kernel/System /opt/otrs/Kernel/System/Auth /opt/otrs/Kernel/System/Auth.pm /opt/otrs/Kernel/System/Auth/DB.pm /opt/otrs/Kernel/System/Auth/HTTPBasicAuth.pm 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Fabrice Bellet, Mon Oct 6 05:46:46 2008