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| Name: otrs | Distribution: openSUSE 11.4 |
| Version: 2.4.9 | Vendor: openSUSE |
| Release: 3.1 | Build date: Sat Feb 19 04:51:22 2011 |
| Group: Productivity/Networking/Email/Utilities | Build host: build13 |
| Size: 36558507 | Source RPM: otrs-2.4.9-3.1.src.rpm |
| Packager: http://bugs.opensuse.org | |
| Url: http://otrs.org/ | |
| Summary: The Open Ticket Request System | |
OTRS is an open source ticket request system with many features to manage customer telephone calls and e-mails. It is distributed under the GNU General Public License (GPL) and tested on Linux, Solaris, AIX, FreeBSD, and Mac OS 10.x. If you receive many e-mails and want to answer them with a team of agents, OTRS is a tool that can help. Feature list: see README Authors list: see CREDITS
AGPLv3
* Tue Dec 14 2010 chris@computersalat.de
- update to 2.4.9
- 2010-09-30 Fixed bug#6016 - AgentTicketZoom is vunerable to XSS
attacks from HTML e-mails. (OSA-2010-03)
- 2010-09-22 Fixed bug#5903 - E-mail notification links don't
contain <a href... tags.
- 2010-09-29 Fixed bug#6030 - Event notifications get's fired
several times on event "TicketFreeTextUpdate".
- 2010-09-22 Fixed bug#5941 - Error in Apache log when no tickets
and/or customers in dashboard.
- 2010-09-14 Fixed bug#5541 - Dashboard Chart generates error in
webserver log.
- 2010-09-09 Fixed bug#5462 -
Kernel::System::Ticket::TicketEscalationIndexBuild() does not
invalidate the cache.
- (2010/08/27) Fixed bug#5667 - Rich Text is not working in ipad.
It's not possible to add a note or close a ticket.
- (2010/08/25) Fixed bug#5266 - Ticket Zoom shows wrong html
content if there is no text but two html attachments in there.
- update OTRS::ITSM to Version 2.1.1
o updated ZZZAuto.pm, README.{de,en}
- License is AGPLv3
* Mon Dec 13 2010 chris@computersalat.de
- fix for bnc#640830
o OSA-2010-02
- submit to openSUSE:11.3:Update:Test
* Fri Oct 22 2010 nix@opensuse.org
- Remove comparison of %suse_version against suse releases that are
no longer in maintenance.
* Wed Sep 29 2010 nix@opensuse.org
- update to version 2.4.8
- (2010/08/20) Fixed bug#5742 - Outgoing email link detection does not work properly.
- (2010/08/18) Fixed bug#5444 - TicketZoom mask vulnerable to XSS.
- (2010/08/09) Fixed bug#5698 - Ticket Assignment includes '(' character.
- (2010/07/20) Fixed bug#4483 - AgentTicketActions, set radio button when select
old/ new owner are selected, fix wrong javascript behavior.
- (2010/07/15) Fixed bug#5416 - AgentTicketMove does not support Pending Date.
- (2010/07/15) Fixed bug#5556 - Broken unicode chars in CustomerUser selections.
- (2010/07/14) Fixed bug#5132 - New owner validation always ask to set a owner.
- (2010/07/13) Fixed bug#5210 - LinkQuote consumes all CPU memory when processing a
large amount of data.
- (2010/07/13) Fixed bug#5550 - Broken linebreaks in textareas of Google Chrome.
- (2010/07/07) Fixed bug#5541 - Dashboard Chart generates error in webserver log.
- (2010/07/01) Fixed bug#5512 - Bulk Action No Access is displayed incorrectly.
- (2010/06/25) Updated Danish translation, thanks to Jesper Rønnov,
Faaborg-Midtfyn Kommune!
- (2010/06/24) Fixed bug#5445 - Reflected XSS vulnerability.
- (2010/06/16) Fixed bug#5488 - AutoPriorityIncrease runs into failures.
- (2010/06/16) Fixed bug#5478 - Web Installer has 'editable' license text.
- (2010/05/31) Fixed bug#5385 - Queue name is not used in signature on ticket
creation.
- (2010/05/28) Fixed bug#5235 - Link in response not shown as link.
- (2010/05/28) Added PNG version of data model in doc directory.
- (2010/05/28) Fixed bug#5395 - Function $LanguageObject->Time() can't process
seconds.
- (2010/05/25) Fixed bug#5397 - Response not converted to Ascii when Rich Text
Editor is disabled.
- (2010/05/24) Fixed bug#5383 - Fckeditor localization not working for some
languages such as Brazilian Portuguese.
- (2010/05/07) Fixed bug#5336 - Also set execute bit on scripts/tools.
- (2010/04/30) Make it possible to use a version argument with bin/opm.pl.
- (2010/04/21) Fixed bug#5266 - Ticket Zoom shows wrong html content if there
is no text but two html attachments in there.
- (2010/04/15) Fixed bug#5242 - Newlines are not displayed in html notification
mails on Lotus Notes
- (2010/04/14) Fixed bug#4999 - Cache for customer user is not refreshed when
a preference is updated.
- (2010/04/13) Fixed bug#5152 - responsible_user_id in ticket table is wrong in
otrs-database.dia.
- (2010/04/12) Fixed bug#5108 - The RSS date was not displayed correctly.
- (2010/04/12) Fixed bug#5112 - Redirecting to a valid screen after unsubscribing
from a ticket where the agent does not have permissions on the queue.
- (2010/04/06) Fixed bug#4986 - There is no activate/deactivate check for
Graphsize menu when the page loads in Stats Definition
- (2010/04/01) Fixed bug#4786 - AgentTicketCompose ONLY: Defining a next state,
then adding and attachment, resets the next state upon screen refresh.
- (2010/03/29) Improved handling of the StateType attribute of
StateGetStatesByType() in Kernel/System/State.pm.
- (2010/03/24) Fixed bug#5164 - Pending time not working if agent as an other
timezone.
- (2010/03/19) Fixed bug#5094 - Bulk pending date/time do not get applied to
tickets.
- (2010/03/18) Updated Ukrainian language translation, thanks to Belskii Artem!
- (2010/03/10) Fixed bug#4416 - Merge: whitespace before ticketnumber is not
removed.
- (2010/03/09) Fixed bug#5085 - Wrong colours codes in Stats::Graph::dclrs
- (2010/03/08) Fixed bug#5102 - Notification sent to OTRS instead of Customer
- (2010/03/04) Fixed bug#5044 - Missing translation in ticket history after
responsible update.
- (2010/03/02) Updated Czech translation, thanks to O2BS.com, s r.o. Jakub Hanus!
- (2010/02/26) Fixed bug#4137 - Follow ups to internal forwarded message marked
as customer reply.
- (2010/02/23) Updated pt_BR translation file, thanks to Fabricio Luiz Machado!
- (2010/02/22) Fixed bug#5020 - Framework version for stats export is outdated.
- (2010/02/18) Fixed bug#4969 - Event Based Notification: Body Match field
displays Subject Match value.
- (2010/02/16) Fixed bug#4967 - Can't locate object method "new" via package
error when using Perl 5.10.1.
- (2010/02/15) Fixed bug#4977 - mod_perl is not used in fedora with RPM.
- (2010/02/12) Fixed bug#4936 - Kernel::System::Main::FileWrite has race condition.
- (2010/02/11) Fixed bug#4442 - Customer search fails when there is a space
in the name.
- (2010/02/11) Fixed bug#4822 - No fulltext search with more then one word
for FAQ.
- (2010/02/10) Fixed bug#4889 - Inline images from Lotus Notes are not
displayed in ticket zoom.
- (2010/02/09) Fixed bug#4658 - Cannot delete attachment from AdminAttachment
interface
- Recommend a few optional dependencies
* Thu Jun 10 2010 chris@computersalat.de
- update to Version 2.4.7
- (2010/02/04) Fixed SQL quoting issue (see also
http://otrs.org/advisory/OSA-2010-01-en/).
- (2010/02/03) Fixed bug#4937 - Accounted time per article is not
displayed in PDF print.
- (2010/02/03) Fixed bug#4848 - Issue with TicketOverView object
(does not show all tickets when moving through list)
- (2010/02/02) Fixed issue with migrating Customer Queue
notifications to Event Based when upgrading OTRS 2.3 > 2.4.
- (2010/02/01) Fixed bug#4393 - AgentTicketQueue - Small view takes
long to load. -> New solution with own config option for each
view mode (S/M/L)
Admin -> SysConfig -> Ticket -> Frontend::Agent::TicketOverview.
- (2010/01/25) Fixed bug#4818 - Removed inline image of forwarded
message gets still included.
- (2010/01/20) Fixed bug#4780 - Adding groups to a CustomerUser
fails, adding CustomerUsers to a group works.
- (2010/01/20) Fixed bug#4486 - Some preferences displayed in
AdminUser are not correct.
- (2010/01/18) Fixed bug#4770 - Attachments are stripped/not
shown from outgoing emails in some scenarios with ms exchange.
- (2010/01/15) Fixed bug#4735 - TicketFreeTime search in Customer
frontend does not work as expected
- (2010/01/15) Fixed bug#4758 - Dashboard RSS feeds doesn't display
XML encoded entities correctly.
- (2010/01/13) Fixed bug#4754 - Multiple tickets with a huge
POP3 Mailbox - more then 2000 email in the box
("Deep recursion on subroutine").
- (2010/01/13) Fixed bug#4713 - In ticket overview, after adding
view=30 - no tickets are visible.
- (2010/01/12) Upgrade of cpan Net::IMAP::Simple from 1.17 to 1.1910
- removed obsolete nochown patch
- fixed deps
o mysql > Recommends
- rpmlint
o reworked init patch
- mysql > Should-Start
- added missing Short-Description
o spec
- wrong-file-end-of-line-encoding
- added BuildReq dos2unix
o rpmlintrc
- non-executable-script
- hidden-file-or-dir
- update OTRS::ITSM to Version 2.0.2
- updated SOURCES
o ZZZAuto.pm
- fix update of ZZZAuto.pm
o remove noreplace
* Thu Jun 10 2010 chris@computersalat.de
- bnc#613158 - nothing provides perl-Msql-Mysql-modules
o fixed deps perl-Msql-Mysql-modules > perl-DBD-mysql
* Mon Feb 01 2010 chris@computersalat.de
- update to Version 2.4.6
o Bug# 4433 - When composing an email answer, StateDefault is
ignored but first available state is used.
o Bug# 4584 - Auto response did not use defined 'From' address,
but instead the queue address.
o Bug# 4551 - GenericAgent appends leading zeros to months for
dates in search criteria when TimeInputFormat is set to
"Input" when editing GenericAgent jobs.
o Bug# 4435 - In-line images in quoted replies break in some
scenarios like AgentTicketCompose and AgentTicketForward.
o Bug# 4486 - Language and Out-of-Office information displayed
in the admin interface for user management were not correct
(but in the user preferences this worked fine).
o Bug# 4482 - Owner update is possible without selecting a new owner.
o Bug# 4246 - Response Templates fail to populate when original
emails had <body> tags spanning more than one line, for
instance from Windows Mail clients.
o Bug# 4613 - Umlauts in notification messages and e-mail
answers were replaced with "?" when using ArticleStorageFS
config option as attachment storage backend.
o Bug# 4498 - Rich Text Editor places whitespace in front
of lines in plain text email body.
o Bug# 4128 - Signature line breaks are stripped in E-mail
ticket if the Rich Text Editor is disabled.
o Bug# 4319 - After upgrade to 2.4, when composing an answer
to old tickets the text 'No quotable message' appeared
instead of the old message text.
o Bug# 4464 - Spell checker (WYSIWYG + ispell) can't check
text if it contains http:// links.
o Bug# 4454 - scripts/restore.pl threw EncodeObject error
and failed to work.
o Bug# 4232 - Spell checker in Customer Interface gives
"AgentSpelling not registered" error message.
o Bug# 4704 - Package Manager: upload install fails with
"Message: Need ContentType!" when using Google Chrome browser.
o Bug# 4597 - Unnecessary slash in download links throws web
server errors when accessing some links in AgentTicketZoom
on Microsoft IIS webservers.
o Bug# 4361 - Umlauts in Dashboard do not display correctly
after refresh on a non-Unicode database.
o Bug# 4781 - LDAP auth with "umlaut" not possible with OTRS
in iso-8859-1 and utf-8 ldap directory, causing "No UserID
found"-messages when logging in.
- update OTRS::ITSM to Version 1.3.2
- updated SOURCES
o itsm.README.{en,de}
o ZZZAuto.pm
- some spec fixes
* Thu Sep 03 2009 chris@computersalat.de
- cleanup spec
o removed #---------
o removed rel, pid
o fixed patch naming
o fixed user/group check -> getent
o fixed clean section
o fixed PreReq
- rpmlint stuff
o added rpmlintrc
* non-etc-or-var-file-marked-as-conffile
o split up pkg
* added doc
- reworked init patch
o no-reload-entry
* Sun Mar 15 2009 chris@computersalat.de
- Update to new Version 2.3.4
o a lot of fixes, please see CHANGES file
o itsm.README.de
o itsm.README.en
- added OTRS::ITSM 1.2.3 modules
o added ZZZAuto.pm to be able to install ITSM modules via local repo
see itsm.README for more info
o added apache2 restart
- new nochown patch
- renamed otrs-init.diff to otrs-init.patch
- apache2-httpd-new.include.conf is now installed as
/etc/apache2/conf.d/otrs.conf
- some rpmlint stuff
* Thu Oct 16 2008 ro@suse.de
- drop needsrootforbuild
/etc/apache2 /etc/apache2/conf.d /etc/apache2/conf.d/otrs.conf /etc/init.d/otrs /opt/otrs /opt/otrs/.fetchmailrc /opt/otrs/.fetchmailrc.dist /opt/otrs/.mailfilter /opt/otrs/.mailfilter.dist /opt/otrs/.procmailrc /opt/otrs/.procmailrc.dist /opt/otrs/ARCHIVE /opt/otrs/Kernel /opt/otrs/Kernel/Config /opt/otrs/Kernel/Config.pm /opt/otrs/Kernel/Config.pm.dist /opt/otrs/Kernel/Config/Defaults.pm /opt/otrs/Kernel/Config/Files /opt/otrs/Kernel/Config/Files/Framework.xml /opt/otrs/Kernel/Config/Files/Ticket.xml /opt/otrs/Kernel/Config/GenericAgent.pm /opt/otrs/Kernel/Config/GenericAgent.pm.dist /opt/otrs/Kernel/Config/GenericAgent.pm.examples /opt/otrs/Kernel/Language /opt/otrs/Kernel/Language.pm /opt/otrs/Kernel/Language/ar_SA.pm /opt/otrs/Kernel/Language/bg.pm /opt/otrs/Kernel/Language/ct.pm /opt/otrs/Kernel/Language/cz.pm /opt/otrs/Kernel/Language/da.pm /opt/otrs/Kernel/Language/de.pm /opt/otrs/Kernel/Language/el.pm /opt/otrs/Kernel/Language/en.pm /opt/otrs/Kernel/Language/en_CA.pm /opt/otrs/Kernel/Language/en_GB.pm /opt/otrs/Kernel/Language/es.pm /opt/otrs/Kernel/Language/et.pm /opt/otrs/Kernel/Language/fa.pm /opt/otrs/Kernel/Language/fi.pm /opt/otrs/Kernel/Language/fr.pm /opt/otrs/Kernel/Language/hu.pm /opt/otrs/Kernel/Language/it.pm /opt/otrs/Kernel/Language/lv.pm /opt/otrs/Kernel/Language/nb_NO.pm /opt/otrs/Kernel/Language/nl.pm /opt/otrs/Kernel/Language/pl.pm /opt/otrs/Kernel/Language/pt.pm /opt/otrs/Kernel/Language/pt_BR.pm /opt/otrs/Kernel/Language/ru.pm /opt/otrs/Kernel/Language/sk_SK.pm /opt/otrs/Kernel/Language/sv.pm /opt/otrs/Kernel/Language/tr.pm /opt/otrs/Kernel/Language/uk.pm /opt/otrs/Kernel/Language/vi_VN.pm /opt/otrs/Kernel/Language/xx_AgentZoom.pm /opt/otrs/Kernel/Language/xx_Custom.pm /opt/otrs/Kernel/Language/zh_CN.pm /opt/otrs/Kernel/Language/zh_TW.pm /opt/otrs/Kernel/Modules /opt/otrs/Kernel/Modules/Admin.pm /opt/otrs/Kernel/Modules/AdminAttachment.pm /opt/otrs/Kernel/Modules/AdminAutoResponse.pm /opt/otrs/Kernel/Modules/AdminCustomerCompany.pm /opt/otrs/Kernel/Modules/AdminCustomerUser.pm /opt/otrs/Kernel/Modules/AdminCustomerUserGroup.pm /opt/otrs/Kernel/Modules/AdminCustomerUserService.pm /opt/otrs/Kernel/Modules/AdminEmail.pm /opt/otrs/Kernel/Modules/AdminGenericAgent.pm /opt/otrs/Kernel/Modules/AdminGroup.pm /opt/otrs/Kernel/Modules/AdminInit.pm /opt/otrs/Kernel/Modules/AdminLog.pm /opt/otrs/Kernel/Modules/AdminMailAccount.pm /opt/otrs/Kernel/Modules/AdminNotification.pm /opt/otrs/Kernel/Modules/AdminNotificationEvent.pm /opt/otrs/Kernel/Modules/AdminPGP.pm /opt/otrs/Kernel/Modules/AdminPackageManager.pm /opt/otrs/Kernel/Modules/AdminPerformanceLog.pm /opt/otrs/Kernel/Modules/AdminPostMasterFilter.pm /opt/otrs/Kernel/Modules/AdminPriority.pm /opt/otrs/Kernel/Modules/AdminQueue.pm /opt/otrs/Kernel/Modules/AdminQueueAutoResponse.pm /opt/otrs/Kernel/Modules/AdminQueueResponses.pm /opt/otrs/Kernel/Modules/AdminResponse.pm /opt/otrs/Kernel/Modules/AdminResponseAttachment.pm /opt/otrs/Kernel/Modules/AdminRole.pm /opt/otrs/Kernel/Modules/AdminRoleGroup.pm /opt/otrs/Kernel/Modules/AdminRoleUser.pm /opt/otrs/Kernel/Modules/AdminSLA.pm /opt/otrs/Kernel/Modules/AdminSMIME.pm /opt/otrs/Kernel/Modules/AdminSalutation.pm /opt/otrs/Kernel/Modules/AdminSelectBox.pm /opt/otrs/Kernel/Modules/AdminService.pm /opt/otrs/Kernel/Modules/AdminSession.pm /opt/otrs/Kernel/Modules/AdminSignature.pm /opt/otrs/Kernel/Modules/AdminState.pm /opt/otrs/Kernel/Modules/AdminSysConfig.pm /opt/otrs/Kernel/Modules/AdminSystemAddress.pm /opt/otrs/Kernel/Modules/AdminType.pm /opt/otrs/Kernel/Modules/AdminUser.pm /opt/otrs/Kernel/Modules/AdminUserGroup.pm /opt/otrs/Kernel/Modules/AgentBook.pm /opt/otrs/Kernel/Modules/AgentCalendarSmall.pm /opt/otrs/Kernel/Modules/AgentCustomerSearch.pm /opt/otrs/Kernel/Modules/AgentDashboard.pm /opt/otrs/Kernel/Modules/AgentInfo.pm /opt/otrs/Kernel/Modules/AgentLinkObject.pm /opt/otrs/Kernel/Modules/AgentLookup.pm /opt/otrs/Kernel/Modules/AgentPreferences.pm /opt/otrs/Kernel/Modules/AgentSpelling.pm /opt/otrs/Kernel/Modules/AgentStats.pm /opt/otrs/Kernel/Modules/AgentTicketAttachment.pm /opt/otrs/Kernel/Modules/AgentTicketBounce.pm /opt/otrs/Kernel/Modules/AgentTicketBulk.pm /opt/otrs/Kernel/Modules/AgentTicketClose.pm /opt/otrs/Kernel/Modules/AgentTicketCompose.pm /opt/otrs/Kernel/Modules/AgentTicketCustomer.pm /opt/otrs/Kernel/Modules/AgentTicketEmail.pm /opt/otrs/Kernel/Modules/AgentTicketEscalationView.pm /opt/otrs/Kernel/Modules/AgentTicketForward.pm /opt/otrs/Kernel/Modules/AgentTicketFreeText.pm /opt/otrs/Kernel/Modules/AgentTicketHistory.pm /opt/otrs/Kernel/Modules/AgentTicketLock.pm /opt/otrs/Kernel/Modules/AgentTicketLockedView.pm /opt/otrs/Kernel/Modules/AgentTicketMailbox.pm /opt/otrs/Kernel/Modules/AgentTicketMerge.pm /opt/otrs/Kernel/Modules/AgentTicketMove.pm /opt/otrs/Kernel/Modules/AgentTicketNote.pm /opt/otrs/Kernel/Modules/AgentTicketOwner.pm /opt/otrs/Kernel/Modules/AgentTicketPending.pm /opt/otrs/Kernel/Modules/AgentTicketPhone.pm /opt/otrs/Kernel/Modules/AgentTicketPhoneOutbound.pm /opt/otrs/Kernel/Modules/AgentTicketPlain.pm /opt/otrs/Kernel/Modules/AgentTicketPrint.pm /opt/otrs/Kernel/Modules/AgentTicketPriority.pm /opt/otrs/Kernel/Modules/AgentTicketQueue.pm /opt/otrs/Kernel/Modules/AgentTicketResponsible.pm /opt/otrs/Kernel/Modules/AgentTicketResponsibleView.pm /opt/otrs/Kernel/Modules/AgentTicketSearch.pm /opt/otrs/Kernel/Modules/AgentTicketStatusView.pm /opt/otrs/Kernel/Modules/AgentTicketWatchView.pm /opt/otrs/Kernel/Modules/AgentTicketWatcher.pm /opt/otrs/Kernel/Modules/AgentTicketZoom.pm /opt/otrs/Kernel/Modules/AgentZoom.pm /opt/otrs/Kernel/Modules/CustomerAccept.pm /opt/otrs/Kernel/Modules/CustomerCalendarSmall.pm /opt/otrs/Kernel/Modules/CustomerPreferences.pm /opt/otrs/Kernel/Modules/CustomerTicketAttachment.pm /opt/otrs/Kernel/Modules/CustomerTicketMessage.pm /opt/otrs/Kernel/Modules/CustomerTicketOverView.pm /opt/otrs/Kernel/Modules/CustomerTicketPrint.pm /opt/otrs/Kernel/Modules/CustomerTicketSearch.pm /opt/otrs/Kernel/Modules/CustomerTicketZoom.pm /opt/otrs/Kernel/Modules/CustomerZoom.pm /opt/otrs/Kernel/Modules/Installer.pm /opt/otrs/Kernel/Modules/PictureUpload.pm /opt/otrs/Kernel/Modules/PublicDefault.pm /opt/otrs/Kernel/Modules/PublicRepository.pm /opt/otrs/Kernel/Modules/SpellingInline.pm /opt/otrs/Kernel/Modules/Test.pm /opt/otrs/Kernel/Output /opt/otrs/Kernel/Output/HTML /opt/otrs/Kernel/Output/HTML/ArticleAttachmentDownload.pm /opt/otrs/Kernel/Output/HTML/ArticleAttachmentHTMLViewer.pm /opt/otrs/Kernel/Output/HTML/ArticleCheckPGP.pm /opt/otrs/Kernel/Output/HTML/ArticleCheckSMIME.pm /opt/otrs/Kernel/Output/HTML/ArticleComposeCrypt.pm /opt/otrs/Kernel/Output/HTML/ArticleComposeSign.pm /opt/otrs/Kernel/Output/HTML/CustomerNewTicketQueueSelectionGeneric.pm /opt/otrs/Kernel/Output/HTML/CustomerUserGeneric.pm /opt/otrs/Kernel/Output/HTML/CustomerUserGenericTicket.pm /opt/otrs/Kernel/Output/HTML/DashboardCalendar.pm /opt/otrs/Kernel/Output/HTML/DashboardImage.pm /opt/otrs/Kernel/Output/HTML/DashboardProductNotify.pm /opt/otrs/Kernel/Output/HTML/DashboardRSS.pm /opt/otrs/Kernel/Output/HTML/DashboardTicketGeneric.pm /opt/otrs/Kernel/Output/HTML/DashboardTicketStatsGeneric.pm /opt/otrs/Kernel/Output/HTML/DashboardUserOnline.pm /opt/otrs/Kernel/Output/HTML/HeaderMetaRefresh.pm /opt/otrs/Kernel/Output/HTML/HeaderMetaTicketSearch.pm /opt/otrs/Kernel/Output/HTML/Layout.pm /opt/otrs/Kernel/Output/HTML/LayoutAJAX.pm /opt/otrs/Kernel/Output/HTML/LayoutLinkObject.pm /opt/otrs/Kernel/Output/HTML/LayoutTicket.pm /opt/otrs/Kernel/Output/HTML/LinkObjectTicket.pm /opt/otrs/Kernel/Output/HTML/Lite /opt/otrs/Kernel/Output/HTML/Lite/AgentNavigationBar.dtl /opt/otrs/Kernel/Output/HTML/Lite/AgentTicketQueue.dtl /opt/otrs/Kernel/Output/HTML/Lite/Footer.dtl /opt/otrs/Kernel/Output/HTML/Lite/FooterSmall.dtl /opt/otrs/Kernel/Output/HTML/Lite/Header.dtl /opt/otrs/Kernel/Output/HTML/Lite/HeaderSmall.dtl /opt/otrs/Kernel/Output/HTML/Lite/Motd.dtl /opt/otrs/Kernel/Output/HTML/Lite/Notify.dtl /opt/otrs/Kernel/Output/HTML/Lite/Warning.dtl /opt/otrs/Kernel/Output/HTML/NavBarCustomerCompany.pm /opt/otrs/Kernel/Output/HTML/NavBarLockedTickets.pm /opt/otrs/Kernel/Output/HTML/NavBarModuleAdmin.pm /opt/otrs/Kernel/Output/HTML/NavBarTicketSearchFulltext.pm /opt/otrs/Kernel/Output/HTML/NavBarTicketSearchProfile.pm /opt/otrs/Kernel/Output/HTML/NavBarTicketWatcher.pm /opt/otrs/Kernel/Output/HTML/NotificationAgentOnline.pm /opt/otrs/Kernel/Output/HTML/NotificationAgentTicket.pm /opt/otrs/Kernel/Output/HTML/NotificationAgentTicketEscalation.pm /opt/otrs/Kernel/Output/HTML/NotificationAgentTicketSeen.pm /opt/otrs/Kernel/Output/HTML/NotificationCharsetCheck.pm /opt/otrs/Kernel/Output/HTML/NotificationCustomerOnline.pm /opt/otrs/Kernel/Output/HTML/NotificationUIDCheck.pm /opt/otrs/Kernel/Output/HTML/OutputFilterTextAutoLink.pm /opt/otrs/Kernel/Output/HTML/OutputFilterTextURL.pm /opt/otrs/Kernel/Output/HTML/PreferencesCustomQueue.pm /opt/otrs/Kernel/Output/HTML/PreferencesGeneric.pm /opt/otrs/Kernel/Output/HTML/PreferencesLanguage.pm /opt/otrs/Kernel/Output/HTML/PreferencesOutOfOffice.pm /opt/otrs/Kernel/Output/HTML/PreferencesPGP.pm /opt/otrs/Kernel/Output/HTML/PreferencesPassword.pm /opt/otrs/Kernel/Output/HTML/PreferencesSMIME.pm /opt/otrs/Kernel/Output/HTML/PreferencesTheme.pm /opt/otrs/Kernel/Output/HTML/PreferencesTicketWatcher.pm /opt/otrs/Kernel/Output/HTML/PreferencesTimeZone.pm /opt/otrs/Kernel/Output/HTML/QueuePreferencesGeneric.pm /opt/otrs/Kernel/Output/HTML/SLAPreferencesGeneric.pm /opt/otrs/Kernel/Output/HTML/ServicePreferencesGeneric.pm /opt/otrs/Kernel/Output/HTML/Standard /opt/otrs/Kernel/Output/HTML/Standard/AAABase.dtl /opt/otrs/Kernel/Output/HTML/Standard/AAAMonth.dtl /opt/otrs/Kernel/Output/HTML/Standard/AAANavBar.dtl /opt/otrs/Kernel/Output/HTML/Standard/AAAPreferences.dtl /opt/otrs/Kernel/Output/HTML/Standard/AAAStats.dtl /opt/otrs/Kernel/Output/HTML/Standard/AAATicket.dtl /opt/otrs/Kernel/Output/HTML/Standard/AAAWeekDay.dtl /opt/otrs/Kernel/Output/HTML/Standard/AJAX.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminAttachmentForm.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminAutoResponseForm.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminCustomerCompanyForm.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminCustomerUserForm.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminCustomerUserGroupChangeForm.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminCustomerUserGroupForm.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminCustomerUserService.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminEmail.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminGenericAgent.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminGroupForm.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminLog.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminMailAccount.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminNavigationBar.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminNotificationEventForm.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminNotificationForm.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminPGPForm.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminPackageManager.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminPerformanceLog.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminPostMasterFilter.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminPriority.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminQueueAutoResponseForm.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminQueueForm.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminQueueResponsesChangeForm.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminQueueResponsesForm.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminResponseAttachmentChangeForm.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminResponseAttachmentForm.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminResponseForm.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminRoleForm.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminRoleGroupChangeForm.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminRoleGroupForm.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminRoleUserChangeForm.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminRoleUserForm.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminSLA.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminSMIMEForm.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminSalutationForm.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminSecureMode.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminSelectBoxForm.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminService.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminSession.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminSignatureForm.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminStateForm.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminSysConfig.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminSysConfigEdit.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminSystemAddressForm.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminTypeForm.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminUserForm.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminUserGroupChangeForm.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminUserGroupForm.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentBook.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentCalendarSmall.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentCalendarSmallIcon.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentCustomerSearch.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentCustomerTableView.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentDashboard.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentDashboardCalendarOverview.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentDashboardImage.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentDashboardProductNotify.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentDashboardRSSOverview.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentDashboardTicketGeneric.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentDashboardTicketStats.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentDashboardUserOnline.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentInfo.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentLinkObject.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentLookup.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentNavigationBar.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentPreferencesForm.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentSpelling.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentStatsDelete.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentStatsEditRestrictions.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentStatsEditSpecification.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentStatsEditValueSeries.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentStatsEditXaxis.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentStatsImport.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentStatsOverview.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentStatsPrint.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentStatsView.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketBounce.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketBulk.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketClose.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketCompose.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketCustomer.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketEmail.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketEscalation.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketForward.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketFreeText.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketHistory.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketLocked.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketMerge.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketMove.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketNote.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketOverviewMedium.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketOverviewMediumMeta.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketOverviewNavBar.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketOverviewNavBarSmall.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketOverviewPreview.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketOverviewPreviewMeta.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketOverviewSmall.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketOwner.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketPending.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketPhone.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketPhoneOutbound.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketPlain.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketPrint.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketPriority.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketQueue.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketResponsible.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketSearch.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketSearchOpenSearchDescriptionFulltext.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketSearchOpenSearchDescriptionTicketNumber.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketSearchResultPrint.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketZoom.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketZoomArticleFilterDialog.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentWindowTab.dtl /opt/otrs/Kernel/Output/HTML/Standard/AttachmentBlocker.dtl /opt/otrs/Kernel/Output/HTML/Standard/Copyright.dtl /opt/otrs/Kernel/Output/HTML/Standard/CustomerAccept.dtl /opt/otrs/Kernel/Output/HTML/Standard/CustomerCalendarSmallIcon.dtl /opt/otrs/Kernel/Output/HTML/Standard/CustomerError.dtl /opt/otrs/Kernel/Output/HTML/Standard/CustomerFooter.dtl /opt/otrs/Kernel/Output/HTML/Standard/CustomerFooterSmall.dtl /opt/otrs/Kernel/Output/HTML/Standard/CustomerHeader.dtl /opt/otrs/Kernel/Output/HTML/Standard/CustomerHeaderSmall.dtl /opt/otrs/Kernel/Output/HTML/Standard/CustomerLogin.dtl /opt/otrs/Kernel/Output/HTML/Standard/CustomerNavigationBar.dtl /opt/otrs/Kernel/Output/HTML/Standard/CustomerPreferencesForm.dtl /opt/otrs/Kernel/Output/HTML/Standard/CustomerStatusView.dtl /opt/otrs/Kernel/Output/HTML/Standard/CustomerTicketMessage.dtl /opt/otrs/Kernel/Output/HTML/Standard/CustomerTicketPrint.dtl /opt/otrs/Kernel/Output/HTML/Standard/CustomerTicketSearch.dtl /opt/otrs/Kernel/Output/HTML/Standard/CustomerTicketSearchOpenSearchDescription.dtl /opt/otrs/Kernel/Output/HTML/Standard/CustomerTicketSearchResultCSV.dtl /opt/otrs/Kernel/Output/HTML/Standard/CustomerTicketSearchResultPrint.dtl /opt/otrs/Kernel/Output/HTML/Standard/CustomerTicketSearchResultShort.dtl /opt/otrs/Kernel/Output/HTML/Standard/CustomerTicketZoom.dtl /opt/otrs/Kernel/Output/HTML/Standard/CustomerWarning.dtl /opt/otrs/Kernel/Output/HTML/Standard/Error.dtl /opt/otrs/Kernel/Output/HTML/Standard/Footer.dtl /opt/otrs/Kernel/Output/HTML/Standard/FooterSmall.dtl /opt/otrs/Kernel/Output/HTML/Standard/Header.dtl /opt/otrs/Kernel/Output/HTML/Standard/HeaderSmall.dtl /opt/otrs/Kernel/Output/HTML/Standard/Installer.dtl /opt/otrs/Kernel/Output/HTML/Standard/LinkObject.dtl /opt/otrs/Kernel/Output/HTML/Standard/Login.dtl /opt/otrs/Kernel/Output/HTML/Standard/Motd.dtl /opt/otrs/Kernel/Output/HTML/Standard/NoPermission.dtl /opt/otrs/Kernel/Output/HTML/Standard/Notify.dtl /opt/otrs/Kernel/Output/HTML/Standard/PrintFooter.dtl /opt/otrs/Kernel/Output/HTML/Standard/PrintHeader.dtl /opt/otrs/Kernel/Output/HTML/Standard/PublicDefault.dtl /opt/otrs/Kernel/Output/HTML/Standard/Redirect.dtl /opt/otrs/Kernel/Output/HTML/Standard/RichTextEditor.dtl /opt/otrs/Kernel/Output/HTML/Standard/SpellingInline.dtl /opt/otrs/Kernel/Output/HTML/Standard/Test.dtl /opt/otrs/Kernel/Output/HTML/Standard/Warning.dtl /opt/otrs/Kernel/Output/HTML/TicketMenuGeneric.pm /opt/otrs/Kernel/Output/HTML/TicketMenuLock.pm /opt/otrs/Kernel/Output/HTML/TicketMenuResponsible.pm /opt/otrs/Kernel/Output/HTML/TicketMenuTicketWatcher.pm /opt/otrs/Kernel/Output/HTML/TicketOverviewMedium.pm /opt/otrs/Kernel/Output/HTML/TicketOverviewPreview.pm /opt/otrs/Kernel/Output/HTML/TicketOverviewSmall.pm /opt/otrs/Kernel/System /opt/otrs/Kernel/System/Auth /opt/otrs/Kernel/System/Auth.pm /opt/otrs/Kernel/System/Auth/DB.pm /opt/otrs/Kernel/System/Auth/HTTPBasicAuth.pm /opt/otrs/Kernel/System/Auth/LDAP.pm /opt/otrs/Kernel/System/Auth/Radius.pm /opt/otrs/Kernel/System/Auth/Sync /opt/otrs/Kernel/System/Auth/Sync/LDAP.pm /opt/otrs/Kernel/System/AuthSession /opt/otrs/Kernel/System/AuthSession.pm /opt/otrs/Kernel/System/AuthSession/DB.pm /opt/otrs/Kernel/System/AuthSession/FS.pm /opt/otrs/Kernel/System/AuthSession/IPC.pm /opt/otrs/Kernel/System/AutoResponse.pm /opt/otrs/Kernel/System/CSV.pm /opt/otrs/Kernel/System/Cache /opt/otrs/Kernel/System/Cache.pm /opt/otrs/Kernel/System/Cache/File.pm /opt/otrs/Kernel/System/CheckItem.pm /opt/otrs/Kernel/System/Config.pm /opt/otrs/Kernel/System/Crypt /opt/otrs/Kernel/System/Crypt.pm /opt/otrs/Kernel/System/Crypt/PGP.pm /opt/otrs/Kernel/System/Crypt/SMIME.pm /opt/otrs/Kernel/System/CustomerAuth /opt/otrs/Kernel/System/CustomerAuth.pm /opt/otrs/Kernel/System/CustomerAuth/DB.pm /opt/otrs/Kernel/System/CustomerAuth/HTTPBasicAuth.pm /opt/otrs/Kernel/System/CustomerAuth/LDAP.pm /opt/otrs/Kernel/System/CustomerAuth/Radius.pm /opt/otrs/Kernel/System/CustomerCompany.pm /opt/otrs/Kernel/System/CustomerGroup.pm /opt/otrs/Kernel/System/CustomerUser /opt/otrs/Kernel/System/CustomerUser.pm /opt/otrs/Kernel/System/CustomerUser/DB.pm /opt/otrs/Kernel/System/CustomerUser/LDAP.pm /opt/otrs/Kernel/System/CustomerUser/Preferences /opt/otrs/Kernel/System/CustomerUser/Preferences/DB.pm /opt/otrs/Kernel/System/DB /opt/otrs/Kernel/System/DB.pm /opt/otrs/Kernel/System/DB/db2.pm /opt/otrs/Kernel/System/DB/ingres.pm /opt/otrs/Kernel/System/DB/mssql.pm /opt/otrs/Kernel/System/DB/mysql.pm /opt/otrs/Kernel/System/DB/oracle.pm /opt/otrs/Kernel/System/DB/postgresql.pm /opt/otrs/Kernel/System/Email /opt/otrs/Kernel/System/Email.pm /opt/otrs/Kernel/System/Email/DoNotSendEmail.pm /opt/otrs/Kernel/System/Email/SMTP.pm /opt/otrs/Kernel/System/Email/SMTPS.pm /opt/otrs/Kernel/System/Email/Sendmail.pm /opt/otrs/Kernel/System/EmailParser.pm /opt/otrs/Kernel/System/Encode.pm /opt/otrs/Kernel/System/FileTemp.pm /opt/otrs/Kernel/System/GenericAgent /opt/otrs/Kernel/System/GenericAgent.pm /opt/otrs/Kernel/System/GenericAgent/AutoPriorityIncrease.pm /opt/otrs/Kernel/System/GenericAgent/NotifyAgentGroupOfCustomQueue.pm /opt/otrs/Kernel/System/GenericAgent/NotifyAgentGroupWithWritePermission.pm /opt/otrs/Kernel/System/Group.pm /opt/otrs/Kernel/System/HTMLUtils.pm /opt/otrs/Kernel/System/LinkObject /opt/otrs/Kernel/System/LinkObject.pm /opt/otrs/Kernel/System/LinkObject/Ticket.pm /opt/otrs/Kernel/System/Lock.pm /opt/otrs/Kernel/System/Log /opt/otrs/Kernel/System/Log.pm /opt/otrs/Kernel/System/Log/File.pm /opt/otrs/Kernel/System/Log/SysLog.pm /opt/otrs/Kernel/System/MailAccount /opt/otrs/Kernel/System/MailAccount.pm /opt/otrs/Kernel/System/MailAccount/IMAP.pm /opt/otrs/Kernel/System/MailAccount/IMAPS.pm /opt/otrs/Kernel/System/MailAccount/POP3.pm /opt/otrs/Kernel/System/MailAccount/POP3S.pm /opt/otrs/Kernel/System/Main.pm /opt/otrs/Kernel/System/Notification.pm /opt/otrs/Kernel/System/NotificationEvent.pm /opt/otrs/Kernel/System/PDF.pm /opt/otrs/Kernel/System/PID.pm /opt/otrs/Kernel/System/Package.pm /opt/otrs/Kernel/System/PostMaster /opt/otrs/Kernel/System/PostMaster.pm /opt/otrs/Kernel/System/PostMaster/DestQueue.pm /opt/otrs/Kernel/System/PostMaster/Filter /opt/otrs/Kernel/System/PostMaster/Filter.pm /opt/otrs/Kernel/System/PostMaster/Filter/CMD.pm /opt/otrs/Kernel/System/PostMaster/Filter/FollowUpArticleTypeCheck.pm /opt/otrs/Kernel/System/PostMaster/Filter/Match.pm /opt/otrs/Kernel/System/PostMaster/Filter/MatchDBSource.pm /opt/otrs/Kernel/System/PostMaster/Filter/NewTicketReject.pm /opt/otrs/Kernel/System/PostMaster/FollowUp.pm /opt/otrs/Kernel/System/PostMaster/LoopProtection /opt/otrs/Kernel/System/PostMaster/LoopProtection.pm /opt/otrs/Kernel/System/PostMaster/LoopProtection/DB.pm /opt/otrs/Kernel/System/PostMaster/LoopProtection/FS.pm /opt/otrs/Kernel/System/PostMaster/NewTicket.pm /opt/otrs/Kernel/System/PostMaster/Reject.pm /opt/otrs/Kernel/System/Priority.pm /opt/otrs/Kernel/System/Queue /opt/otrs/Kernel/System/Queue.pm /opt/otrs/Kernel/System/Queue/PreferencesDB.pm /opt/otrs/Kernel/System/SLA /opt/otrs/Kernel/System/SLA.pm /opt/otrs/Kernel/System/SLA/PreferencesDB.pm /opt/otrs/Kernel/System/Salutation.pm /opt/otrs/Kernel/System/SearchProfile.pm /opt/otrs/Kernel/System/Service /opt/otrs/Kernel/System/Service.pm /opt/otrs/Kernel/System/Service/PreferencesDB.pm /opt/otrs/Kernel/System/Signature.pm /opt/otrs/Kernel/System/Spelling.pm /opt/otrs/Kernel/System/State.pm /opt/otrs/Kernel/System/Stats /opt/otrs/Kernel/System/Stats.pm /opt/otrs/Kernel/System/Stats/Dynamic /opt/otrs/Kernel/System/Stats/Dynamic/Ticket.pm /opt/otrs/Kernel/System/Stats/Dynamic/TicketAccountedTime.pm /opt/otrs/Kernel/System/Stats/Dynamic/TicketList.pm /opt/otrs/Kernel/System/Stats/Dynamic/TicketSolutionResponseTime.pm /opt/otrs/Kernel/System/Stats/Static /opt/otrs/Kernel/System/Stats/Static/StateAction.pm /opt/otrs/Kernel/System/StdAttachment.pm /opt/otrs/Kernel/System/StdResponse.pm /opt/otrs/Kernel/System/SysConfig /opt/otrs/Kernel/System/SystemAddress.pm /opt/otrs/Kernel/System/TemplateGenerator.pm /opt/otrs/Kernel/System/Ticket /opt/otrs/Kernel/System/Ticket.pm /opt/otrs/Kernel/System/Ticket/Acl /opt/otrs/Kernel/System/Ticket/Acl/CloseParentAfterClosedChilds.pm /opt/otrs/Kernel/System/Ticket/Article.pm /opt/otrs/Kernel/System/Ticket/ArticleSearchIndex /opt/otrs/Kernel/System/Ticket/ArticleSearchIndex/RuntimeDB.pm /opt/otrs/Kernel/System/Ticket/ArticleSearchIndex/StaticDB.pm /opt/otrs/Kernel/System/Ticket/ArticleStorageDB.pm /opt/otrs/Kernel/System/Ticket/ArticleStorageFS.pm /opt/otrs/Kernel/System/Ticket/Custom.pm.example /opt/otrs/Kernel/System/Ticket/CustomerPermission /opt/otrs/Kernel/System/Ticket/CustomerPermission/CustomerIDCheck.pm /opt/otrs/Kernel/System/Ticket/CustomerPermission/CustomerUserIDCheck.pm /opt/otrs/Kernel/System/Ticket/CustomerPermission/GroupCheck.pm /opt/otrs/Kernel/System/Ticket/Event /opt/otrs/Kernel/System/Ticket/Event/ArticleSearchIndex.pm /opt/otrs/Kernel/System/Ticket/Event/ForceOwnerReset.pm /opt/otrs/Kernel/System/Ticket/Event/ForceState.pm /opt/otrs/Kernel/System/Ticket/Event/ForceUnlock.pm /opt/otrs/Kernel/System/Ticket/Event/NotificationEvent.pm /opt/otrs/Kernel/System/Ticket/Event/ResponsibleAutoSet.pm /opt/otrs/Kernel/System/Ticket/Event/Test.pm /opt/otrs/Kernel/System/Ticket/Event/TicketAcceleratorUpdate.pm /opt/otrs/Kernel/System/Ticket/Event/TicketEscalationIndex.pm /opt/otrs/Kernel/System/Ticket/Event/TicketFreeFieldDefault.pm /opt/otrs/Kernel/System/Ticket/IndexAccelerator /opt/otrs/Kernel/System/Ticket/IndexAccelerator/RuntimeDB.pm /opt/otrs/Kernel/System/Ticket/IndexAccelerator/StaticDB.pm /opt/otrs/Kernel/System/Ticket/Number /opt/otrs/Kernel/System/Ticket/Number/AutoIncrement.pm /opt/otrs/Kernel/System/Ticket/Number/Date.pm /opt/otrs/Kernel/System/Ticket/Number/DateChecksum.pm /opt/otrs/Kernel/System/Ticket/Number/Random.pm /opt/otrs/Kernel/System/Ticket/Permission /opt/otrs/Kernel/System/Ticket/Permission/GroupCheck.pm /opt/otrs/Kernel/System/Ticket/Permission/OwnerCheck.pm /opt/otrs/Kernel/System/Ticket/Permission/ResponsibleCheck.pm /opt/otrs/Kernel/System/Ticket/Permission/WatcherCheck.pm /opt/otrs/Kernel/System/Time.pm /opt/otrs/Kernel/System/Type.pm /opt/otrs/Kernel/System/UnitTest.pm /opt/otrs/Kernel/System/User /opt/otrs/Kernel/System/User.pm /opt/otrs/Kernel/System/User/Preferences /opt/otrs/Kernel/System/User/Preferences/DB.pm /opt/otrs/Kernel/System/Valid.pm /opt/otrs/Kernel/System/VirtualFS /opt/otrs/Kernel/System/Web /opt/otrs/Kernel/System/Web/InterfaceAgent.pm /opt/otrs/Kernel/System/Web/InterfaceCustomer.pm /opt/otrs/Kernel/System/Web/InterfaceInstaller.pm /opt/otrs/Kernel/System/Web/InterfacePublic.pm /opt/otrs/Kernel/System/Web/Request.pm /opt/otrs/Kernel/System/Web/UploadCache /opt/otrs/Kernel/System/Web/UploadCache.pm /opt/otrs/Kernel/System/Web/UploadCache/DB.pm /opt/otrs/Kernel/System/Web/UploadCache/FS.pm /opt/otrs/Kernel/System/WebUserAgent.pm /opt/otrs/Kernel/System/XML.pm /opt/otrs/Kernel/System/XMLMaster /opt/otrs/Kernel/System/XMLMaster.pm /opt/otrs/Kernel/cpan-lib /opt/otrs/Kernel/cpan-lib/Algorithm /opt/otrs/Kernel/cpan-lib/Algorithm/Diff.pm /opt/otrs/Kernel/cpan-lib/Algorithm/DiffOld.pm /opt/otrs/Kernel/cpan-lib/Apache 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Fabrice Bellet, Mon May 20 11:53:23 2013